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Our Mission
“To exceed customers' expectations by driving satisfaction and delivering service excellence through all our employees.”

Our history
Since 1929 our business has been built on taking care of our customers. Our aim is simple; to make sure that every time you leave our premises you are Completely Satisfied. Our team benefit from 80 years expertise and knowledge, enabling us to provide the right accessible mobility vehicles and products, from many manufacturers including Fiat and Renault, to perfectly suit each individual customer and a world class service.

Why?
The reason for our passion for customer care is simple; so you keep coming back to our premises for all your accessibility requirements. If we assess your personal situation and provide you the perfect combination of adapted or accessible vehicles and products to aid your mobility and independence, you will hopefully return to us again in the future.

How?
We are delighted to welcome new customers to our business. We aim to build the same valued relationships and understanding with them as we have with our long-standing clients. We will listen to you, and whether it’s a vehicle with wheelchair stowage, swivel seats or maybe electronic and infrared controls needed for disabled drivers or passengers, we will ensure you only buy what’s the best fit for improving your journeys.

Who?

We attract the best staff for they are key to our high level of service and customer care. Our people are the ingredient that makes the big difference between us and other disability and mobility vehicle providers in the UK. We cannot guarantee your car or van will never have any problems, we can however ensure that we will help you quickly and professionally whenever you need us.
 

You...

...also have a part to play! Our customers’ invaluable comments and experiences mean we can keep our business innovative and up to date to make sure we’re always prepared to meet your requirements. That’s why every time you buy one of our vehicles or visit our workshops we contact you within 48 hours to make sure we did everything right by you. No organisation get it right for everybody every time, but your feedback helps us maintain our high standards and address our shortfalls to make sure we get it 100% right for you at the next opportunity.

You don’t have to take our word for it, please visit our Testimonials page; it contains extracts of just a few of the many letters our customers have kindly taken the time to write reflecting the positive experience they have enjoyed at Holden. These comments are in addition to all the positive feedback we receive over the telephone when we ask, “following your last visit, were you Completely Satisfied?”.