Customer Satisfaction

Our Mission

“To exceed customers' expectations by driving satisfaction and delivering service excellence through all our employees.”

When?

Since 1929 our business has been built on taking care of our customers. Our aim is simple; to make sure that every time you leave our premises you are Completely Satisfied.

Why?

Also simple; so you keep coming back to our premises. That's what has kept us in business for nearly 80 years.

How?

Naturally we are delighted to welcome new customers to our business. We aim to build the same valued relationships with them as we have with our long-standing clients.

Who?

We aim to attract the best staff for they are key to our high level of service and customer care. Our people are the ingredient that makes the big difference. We cannot guarantee your car or van will never have any problems, we can however ensure that we will help you quickly and professionally when you need us.

You...

...also have a part to play! By listening and acting on your comments, we aim to keep our business innovative and up-to-date with your needs. That's why every time you buy a car or visit our workshops we contact you within 48 hours to make sure we did everything right by you. Like any organisation we don't get it right for everybody every time, but your feedback helps us maintain our high standards and address our shortfalls to make sure we get it 100% right next time.

Don't just take our word for it. Visit our Testimonial page; it contains extracts of handwritten letters we have received from our customers reflecting the positive experience they have enjoyed at Holden. These comments are in addition to all the positive feedback we receive over the telephone when we ask, “following your last visit, were you Completely Satisfied?”.